PERSONS WITH DISABILITIES – VERSION 2025
ELE USAL Strasbourg – Qualiopi-certified training organisation
Last updated: 27 October 2025.
COMMITMENT TO QUALITY AND ACCESSIBILITY
ELE USAL Strasbourg is Qualiopi certified and is fully committed to universal accessibility in accordance with the law of 11 February 2005 on equal rights and opportunities, participation and citizenship for people with disabilities.
Our training organisation complies with indicator 26 of the Qualiopi standard, which requires us to mobilise the expertise, tools and networks necessary to welcome, support, train or guide people with disabilities.
Our core principles
– Non-discrimination: Equal treatment for all learners.
– Right to compensation: Educational, technical and organisational adaptations.
– Accessibility for all: Solutions adapted to each type of disability.
– Personalised support: Individualised monitoring throughout the training programme.
LEGAL DEFINITION OF DISABILITY
According to Article L.114 of the Social Action and Families Code, a disability is defined as:
‘Any limitation of activity or restriction of participation in society suffered by a person in their environment due to a substantial, lasting or permanent impairment of one or more physical, sensory, mental, cognitive or psychological functions, a multiple disability or a disabling health condition.’
This definition encompasses:
– Motor disabilities (reduced mobility, writing difficulties).
– Sensory disabilities (visual, auditory).
– Psychological disabilities (anxiety disorders, depression).
– Mental and cognitive disabilities (intellectual disability, memory disorders).
– Learning disorders (dyslexia, dyspraxia, ADHD).
– Disabling diseases (diabetes, epilepsy, chronic diseases).
– Multiple disabilities (combination of impairments)
ACCESSIBILITY OF PREMISES AND RECEPTION
Location of premises
📍 Address: 9 rue Saint-Aloïse, 67100 Strasbourg
⚠️ Important information: Our premises are located on the 2nd floor without a lift.
In accordance with the standards for establishments open to the public (ERP) and the decrees of April 2017, we have assessed the accessibility of our premises and are implementing appropriate alternative solutions.
Parking
Parking spaces for people with reduced mobility: Parking spaces reserved for people with reduced mobility are available at Place Saint-Aloïse, right next to the building.
Alternative solutions for accessibility
In accordance with the principle of disability compensation, we offer:
– Home tuition: Organisation of training sessions at the learner’s home.
– Online courses: Distance learning via videoconferencing (Zoom, Teams) with the same educational quality.
– Hybrid courses: A combination of face-to-face and distance learning, depending on requirements.
– Adapted timetables: Schedules can be adjusted to take medical constraints into account.
– Alternative locations: Courses can be organised at accessible partner premises.
Staff awareness
ELE USAL Strasbourg staff are aware of how to welcome people with disabilities and are trained in the principles of inclusive support:
– Respectful and caring welcome.
– Communication adapted to each type of disability.
– Knowledge of specialist partners and resources.
– Ongoing training in good inclusion practices.
DISABILITY ADVISOR AND SUPPORT
Designated disability representative
Diana BRAVO MORENO
Chairperson and Disability Representative
– Telephone: 06 67 53 77 41
– Email: dbmoreno@strasbourg-eleusal.com
– General email: info@strasbourg-eleusal.com
Availability: Monday to Friday, 9am to 6pm
Responsibilities of the disability liaison officer
In accordance with Qualiopi requirements (indicator 26) and regulations, our disability advisor:
– Welcomes and informs people with disabilities about their rights and existing support systems.
– Assesses the specific needs of each learner during a personalised interview.
– Develops an individualised support plan tailored to the needs identified.
– Coordinates educational, technical, organisational and material adaptations.
– Liaises with specialist partners in the region (AGEFIPH, Cap Emploi, MDPH, RHF).
– Raises awareness among the teaching team about different types of disability and the necessary adaptations.
– Provides support throughout and after the training course.
– Mobilises available financial assistance (AGEFIPH, OPCO, FIPHFP).
WELCOME PROCEDURE – MANDATORY STEPS
1. Prior contact REQUIRED
IMPORTANT: Learners with special needs must inform us of their situation BEFORE registering by contacting the disability advisor.
Why is prior contact necessary?
– To assess the feasibility of the training under our conditions.
– To identify any necessary adjustments.
– To mobilise the appropriate resources.
– To anticipate any administrative and financial procedures.
– To guarantee the best possible learning conditions.
How to contact us?
– By telephone: 06 67 53 77 41
– By email: dbmoreno@strasbourg-eleusal.com
– Via the contact form on our website
2. Needs analysis interview
A personalised interview (in person, via video conference or telephone, depending on your preference) is organised to:
– Discuss your training project.
– Identify your specific compensation needs.
– Assess the necessary pedagogical, technical and organisational adaptations.
– Determine the most appropriate training method (in-person at home, distance learning, hybrid).
– Check compatibility with our capacity.
– Identify partners to be mobilised if necessary.
3. Specific needs questionnaire
A detailed and confidential questionnaire is available for download on our website.
📥 Download the questionnaire: [Specific needs questionnaire (PDF)]
This questionnaire collects information on:
– Type and nature of disability
– Impact on learning
– Adaptations already tried
– Technical aids used
– Specific needs identified
– Medical documents or RQTH
Once completed, please send it to: info@strasbourg-eleusal.com
4. Development of an individualised support plan
Based on the interview and questionnaire, we develop an individualised support plan (ISP) specifying:
– Appropriate educational objectives
– The training methods selected
– Educational and technical adaptations
– Adjustments to timetables and pace
– Appropriate assessment methods
– The human and material resources mobilised
– The training schedule
– The dedicated contacts
5. Implementation and follow-up
– Implementation of agreed adjustments.
– Regular follow-up with the disability advisor.
– Adjustments if necessary during training.
– Continuous assessment of satisfaction and progress.
– Final review and certificate of completion.
EDUCATIONAL ADAPTATIONS BY TYPE OF DISABILITY
PHYSICAL DISABILITY
Mobility difficulties:
– Home tuition: Organisation of sessions at the learner’s home.
– Online training: Real-time videoconferencing.
– Accessible locations: Choice of single-storey premises for group training.
– Adapted timetables: Taking into account constraints related to care and travel
Handwriting difficulties:
– Writing assistance: Provision of a person to write down dictation.
– Digital tools: Use of computers, tablets, voice recognition software.
– Digital media: All documents provided in editable electronic format.
– Extra time: Increased time for written exercises (generally +33%).
VISUAL IMPAIRMENT
Visually impaired:
– Enlarged materials: Teaching materials in A3 format or enlarged font (minimum 16-18 points).
– High contrast: Materials with high contrast (black text on a white background).
– Optimal lighting: Adaptation of lighting conditions.
– Preferred seating: Optimal positioning in the classroom (close to the board or screen).
– Extra time: 33% increase in time for activities.
– Digital formats: Accessible PDFs, editable Word documents.
– Magnification tools: Permission to use magnifying glasses and video magnifiers.
Blind or severely visually impaired:
– Braille equipment: Access to Braille materials if necessary (ONCE partnership for DELE exams).
– Speech synthesis: Audio materials and screen reader software.
– Human assistance: Support from a reader if necessary.
– Oral methods: Priority given to oral exchanges and recordings.
– Extra time: Up to 50% extra time.
– Visual exemption: Adaptation or exemption from mandatory visual materials.
HEARING IMPAIRMENT
Hearing impaired:
– Optimal seating: As close as possible to the teacher and speakers.
– Amplified equipment: Induction loop if available.
– Written instructions: Transcript of all verbal instructions.
– Subtitles: Videos with subtitles in Spanish and/or French.
– Enhanced visual aids: PowerPoint, diagrams, mind maps.
– Extra time: 33% increase in time for activities.
– Rephrasing: Systematic repetition and rephrasing.
Profoundly deaf:
– Sign language: Option to use an LSF/LSE interpreter (to be arranged in advance).
– Written communication: Preference for written materials, instant messaging.
– Lip reading: Face-to-face with the teacher, good visibility of the face.
– Exam adaptations: Possibility of exemption from oral comprehension and oral production tests for DELE exams according to medical recommendations.
– Transcripts available: Access to written versions of all audio materials used.
LEARNING DISABILITIES (DYS)
Dyslexia, dysorthographia, dyspraxia, dyscalculia:
– Extra time: 33% increase according to medical recommendations.
– Adapted font: Use of sans serif fonts (Arial, Verdana, OpenDyslexic).
– Spacious materials: Documents with ample spacing and clear layout.
– Digital tools: Spell checkers, speech synthesis software.
– Easy reading: Simplified texts, short and clear instructions.
– Audio materials: Course recordings, podcasts.
– Reduction of written material: Prioritise oral communication whenever possible.
– Photocopies: Provision of written course materials to avoid note-taking.
ADHD (Attention Deficit Hyperactivity Disorder):
– Frequent breaks: Split lessons with break times.
– Calm environment: Reduction of auditory and visual distractions.
– Short instructions: Simple instructions, one task at a time.
– Structured materials: Clear documents with titles, bullet points, numbering.
– Regular reminders: Frequent restatement of objectives.
AUTISM SPECTRUM DISORDERS (ASD)
– Predictability: Training programme communicated in advance.
– Stable routine: Fixed schedules, predictable sequence of events.
– Clear communication: Explicit instructions, avoid implicit ones.
– Controlled environment: Reduction of sensory stimuli.
– Visual aids: Pictograms, visual schedules, concrete aids.
– Adjustment time: Respect for personal pace.
MENTAL HEALTH ISSUES AND DISABILITIES
Depression, anxiety disorders, bipolar disorder, schizophrenia:
– Flexibility: Adjusting the pace according to health status.
– Therapeutic breaks: Option to temporarily suspend work.
– Schedule adjustments: Taking medical appointments into account.
– Supportive communication: Listening, empathy, encouragement.
– Adapted progression: Realistic goals, gradual steps.
Chronic illnesses (diabetes, epilepsy, cancer, MS, fibromyalgia, etc.):
– Flexible working hours: Adaptation according to treatment and fatigue.
– Frequent breaks: Respect for physiological needs.
– Discontinuous training: Option to spread training over a longer period.
– Distance learning: Preferred option depending on health status.
– Catch-up sessions: Option to make up for sessions missed for medical reasons.
DELE EXAMS AND SPECIFIC ADAPTATIONS
Accessibility of DELE exams
The DELE exams (Diploma in Spanish as a Foreign Language) issued by the Instituto Cervantes are accessible to people with disabilities in accordance with international regulations.
ELE USAL Strasbourg, as an approved DELE exam centre, supports candidates with disabilities throughout the process.
Adapted DELE registration procedure
– STEP 1: Declaration of disability
The type of disability must be communicated to the examination centre at the time of registration.
– STEP 2: Specific form
Complete the official Instituto Cervantes form:
‘SOLICITUD DE ADMINISTRACIÓN DEL EXAMEN DELE EN CONDICIONES ESPECIALES’
📥 Download the form: [DELE special conditions form (PDF)]
If you encounter any difficulties, ELE USAL Strasbourg will assist you in completing this form free of charge.
– STEP 3: Application deadlines
– Optimal: At the time of registration
– Recommended: At least 2 weeks before the examination
– Deadline: Up to 48 hours after registration (if not anticipated)
⚠️ Important: The earlier the application is made, the better the organisational conditions.
– STEP 4: Required supporting documents
Documents to be provided:
– Copy of disability certificate or RQTH (Recognition of Disabled Worker Status)
– Recent medical report (less than 6 months old) with:
– Doctor’s signature
– Professional stamp
– RPPS number (doctor’s identification number)
– Description of the disability and its repercussions
– Specific recommendations for necessary accommodations
– Additional supporting documents depending on the type of disability
– STEP 5: Validation by the Instituto Cervantes
– Creation of an account on the Instituto Cervantes platform
– Review of the application by the relevant departments
– Notification of the decision to the candidate and the examination centre by email
– Confirmation of the accommodations granted
Our commitment: ELE USAL Strasbourg will monitor your application throughout the process and keep you informed at every stage.
Facilities authorised by the Instituto Cervantes
Visual impairment:
– Magnifying glasses and specialised equipment: Use of personal equipment.
– Enlarged materials: Question booklet and answer sheet in A3 format.
– Braille format: Materials provided by ONCE (Spanish National Organisation for the Blind) in collaboration with the Instituto Cervantes.
– Additional time: +50% for Braille, +33% for other adaptations.
– Adapted lighting: Individual lamp if necessary.
– Reading assistance: Human reader for blind candidates.
Hearing impairment:
– Hearing aids: Authorisation to use during all tests.
– Amplification: Magnetic loop or amplified headphones.
– Lip reading: Arrangements to enable the candidate to see the examiner.
– Additional time: Generally +33%.
– Possible exemptions: Exemption from oral comprehension or oral expression tests depending on the severity (decision by the Instituto Cervantes).
– Written transcription: Instructions also provided in writing.
Physical disability:
– Accessibility: Ground floor room, ramps, adapted spaces.
– Additional time: Generally +33%.
– Support staff: Assistance with writing (secretary, oral dictation).
– Computer: Use of a computer for writing (without internet).
– Individual room: Dedicated space with adapted supervision.
– Technical break: Possibility of breaks for medical reasons.
Learning disabilities (dyslexia, dyspraxia, ADHD):
– Additional time: +33% according to medical recommendations.
– Adapted materials: enlarged font, increased spacing.
– Writing assistance: secretary or computer.
– Authorised breaks: splitting of tests.
– Digital tools: correction software (without internet or translation).
⚠️ Important note: All accommodations are decided on a case-by-case basis by the Instituto Cervantes based on the medical documentation provided.
PARTNERSHIPS AND SPECIALISED NETWORK
In accordance with Qualiopi indicator 26, ELE USAL Strasbourg has a network of partners and experts who can be called upon to guarantee accessibility and quality of service.
Institutional partners
AGEFIPH (Association for the Management of Funds for the Professional Integration of People with Disabilities)
– Role: Financing educational and technical adaptations
– Adaptation assistance: Financing necessary adjustments (equipment, transport, human assistance)
– Ressource Handicap Formation (RHF): Specialised support for training organisations
– Accessibility platform: Tools and resources to improve inclusion
📞 Contact AGEFIPH Grand Est: 03 88 75 02 60
🌐 Website: www.agefiph.fr
AGEFIPH 2025 updates:
– Removal of the cap on additional costs related to disability compensation
– Individualised assessment on a case-by-case basis
– Individualised compensation plan for the entire duration of training
– Increased support for online training
Cap Emploi Grand Est
– Role: Support for professional integration and training
– Services: Guidance, advice, funding search, employment follow-up
– Target audience: Job seekers recognised as disabled workers
📞 Contact: 03 88 21 13 70
🌐 Website: www.capemploi.net
Bas-Rhin MDPH (Departmental Centre for People with Disabilities)
– Role: One-stop shop for rights and benefits
– Services: RQTH, PCH (Disability Compensation Benefit), guidance
– Address: 6A rue du Verdon, 67100 Strasbourg
📞 Contact: 0 800 747 900 (free)
🌐 Website: mdph67.fr
FIPHFP (Fund for the Integration of People with Disabilities into the Civil Service)
– Role: Financing of accommodations for civil servants
– Services: Training assistance, job retention
🌐 Website: www.fiphfp.fr
Medical and social partners
– CRP (Vocational Rehabilitation Centres)
– ESAT (Work Assistance Establishments and Services)
– Occupational health services
– Associations specialising in specific types of disability
Referral to appropriate partners
When our capacity is insufficient or the training is not adapted to the disability, we refer directly to:
– Specialised training organisations
– Medical and social services
– Enhanced support services
– CRP training if necessary
Our commitment: Never leave a person with a disability without a solution.
AVAILABLE FUNDING AND ASSISTANCE
For job seekers
Individual training assistance (AIF) – Pôle Emploi
– Partial or total coverage of training costs
– Contact: Your Pôle Emploi advisor
AGEFIPH assistance (if RQTH)
– Assistance with financing training
– Assistance with transport costs
– Assistance with disability compensation (equipment, human assistance)
– Assistance with mobility
For employees
CPF (Personal Training Account)
– Can be used for all our DELE-certified training courses
– Possible increase via AGEFIPH contribution if RQTH
Company skills development plan
– Employer funding
– AGEFIPH assistance for additional costs related to disability
OPCO (Skills Operators)
– Funding according to the schemes
– Possibility of matching contributions for compensation
For public sector employees
FIPHFP
– Funding for training
– Funding for adjustments and compensation
– Contact: Your administration’s HR department
For students
CROUS
– Grants for disabled students
– Specific one-off assistance (ASAP)
MDPH
– PCH (Disability Compensation Benefit)
– AEEH (Education Allowance for Disabled Children) for minors
Assistance with procedures
ELE USAL Strasbourg assists you with:
– Identifying available funding
– Compiling application files
– Contacting funding organisations
– Setting up a financing plan
Contact: dbmoreno@strasbourg-eleusal.com / 06 67 53 77 41
YOUR RIGHTS AND GUARANTEES
Principle of non-discrimination
In accordance with the law of 11 February 2005 and the Labour Code (Art. L.5211-2), persons with disabilities are entitled to:
– Equal access: Same entry conditions as other learners.
– Equal treatment: No difference in educational treatment.
– Same prerequisites: No discriminatory prerequisites related to disability.
– Same pricing: No additional costs for learners with disabilities.
Right to compensation
You are entitled to reasonable adjustments to compensate for your disability:
– Educational adjustments.
– Technical and material adjustments.
– Organisational adjustments (schedules, pace, duration).
– Adapted assessment methods.
– Human assistance if necessary.
Confidentiality
All information relating to your disability is strictly confidential:
– Processing in accordance with the GDPR.
– Access limited to the disability advisor and the relevant teaching team.
– No mention of the disability on certificates and attestations.
– Right to access, rectify and delete your data.
Right to complain
In the event of difficulties or failure to respect your rights:
- Disability contact: dbmoreno@strasbourg-eleusal.com
- Written complaints: info@strasbourg-eleusal.com
- Ombudsman: www.defenseurdesdroits.fr (09 69 39 00 00)
- Mediation: Possibility of resorting to consumer mediation
FREQUENTLY ASKED QUESTIONS (FAQ)
❓ Do I have to declare my disability?
No, declaring your disability is voluntary. However, in order to benefit from educational adjustments and financial assistance, we strongly recommend that you inform us before registering.
❓ Will my disability be mentioned on my certificate?
No, no mention of disability appears on the certificates or diplomas issued.
❓ Can I take the DELE exams with a disability?
Yes, absolutely. The Instituto Cervantes provides specific accommodations for all types of disabilities. We will assist you with all the necessary steps.
❓ Do the adjustments come at an additional cost?
No, educational adjustments are included in the course fee. Any additional costs (specialised equipment, human assistance) may be covered by AGEFIPH or other organisations.
❓ Can I take the course remotely?
Yes, we offer online courses of the same educational quality as face-to-face courses, which are ideal for people with reduced mobility.
❓ What happens if I have to interrupt my course for medical reasons?
There are solutions available: postponement, spreading the course over a longer period, catching up, recorded lessons. Contact the disability advisor immediately.
❓ How do I obtain RQTH status?
Contact the MDPH in your department (MDPH 67 for Bas-Rhin: 0 800 747 900). RQTH status entitles you to financial assistance and special arrangements.
❓ What should I do if ELE USAL cannot accommodate me?
We will refer you to partner organisations that are better suited to your situation. You will never be left without a solution.
CONTACT US
Disability Advisor
Diana BRAVO MORENO
– Email: dbmoreno@strasbourg-eleusal.com
– General email: info@strasbourg-eleusal.com
– Telephone: 06 67 53 77 41
Hours: Monday to Friday, 9 a.m. to 6 p.m.
Address
ELE USAL Strasbourg
9 rue Saint-Aloïse
67100 Strasbourg
France
Useful links
– Website: strasbourg.eleusal.com
– AGEFIPH: www.agefiph.fr
– Cap Emploi: www.capemploi.net
– MDPH 67: mdph67.fr
– Instituto Cervantes: diplomas.cervantes.es
– Defender of Rights: www.defenseurdesdroits.fr
QUALITY COMMITMENT
ELE USAL Strasbourg is committed to:
– Welcoming all persons with disabilities without discrimination.
– Evaluating each request individually and fairly.
– Adapting courses as much as possible.
– Referring students to the right partners if necessary.
– Providing support throughout the course.
– Continuously improving our accessibility.
– Regularly train our team in best practices.
– Respect the confidentiality and dignity of each person.
Our belief: Disability is not a barrier to learning Spanish. With the right adaptations and personalised support, everyone can progress and achieve their goals!
Last update: 27 October 2025.
Compliant with: Law of 11 February 2005, Labour Code, Qualiopi Reference Framework (indicator 26), GDPR.
© 2025 Institut de Langue Espagnole ELE USAL Strasbourg
Association registered under local law– Qualiopi-certified training organisation
NDA : 42 67 05560 67 | SIRET : 812 275 733 00036