Persons with disabilities

People with Disabilities

ELE USAL Strasbourg – Qualiopi-certified training provider for the “Actions de formation” category (training activities)

Last updated: 27 October 2026

Commitment to Quality and Accessibility

ELE USAL Strasbourg is Qualiopi-certified for the “Actions de formation” category and is committed to welcoming learners with disabilities and considering adjustments to their courses, within the framework of the principles of equal rights and opportunities promoted by the French Act of 11 February 2005.

Our approach is informed in particular by Indicator 26 of the Qualiopi national quality framework, concerning the expertise, tools and networks needed to welcome, support, train or refer learners with disabilities.

  • Non-discrimination: Equal treatment and individual consideration of requests.
  • Disability-related adjustments: Assessment of the teaching, technical and organisational adjustments needed.
  • Access to learning: Exploration of solutions according to identified needs and practical feasibility.
  • Individual support: Follow-up on agreed adjustments during the course.

Legal Definition of Disability

Article L.114 of the French Social Action and Families Code defines disability as follows (English translation):

“Any limitation of activity or restriction of participation in society experienced by a person in their environment as a result of a substantial, lasting or permanent impairment of one or more physical, sensory, mental, cognitive or psychological functions, multiple disabilities or a disabling health condition.”

Adjustment needs may relate to mobility, vision, hearing, communication, learning, concentration, fatigue or the effects of a disabling health condition. Each situation is considered individually.

Accessibility of Our Premises

📍 Address: 9 rue Saint-Aloïse, 67100 Strasbourg

⚠️ Important information: Our premises are on the second floor, without a lift, and are not accessible to wheelchair users.

For people who cannot access our premises, we consider the following alternatives:

  • Online lessons: Lessons by video call with a teacher, after checking that this format is suitable for the learner’s needs.
  • Lessons at the learner’s home: These may be arranged depending on identified needs, teacher availability, travel feasibility and suitable conditions for teaching.

The agreed solution and its practical, teaching and pricing arrangements are discussed and agreed before registration. If a need arises during the course, we consider possible adjustments with the learner.

These alternatives concern lessons. Official examination venues, their accessibility and any examination adjustments are checked separately.

Disability Support Contact

Ms Diana BRAVO MORENO (President and Disability Support Contact)

Her role is to assess adjustment needs with the learner, explore possible measures, coordinate their implementation with teachers and, where necessary, identify specialist resources or contacts.

Agreed adjustments are discussed with the learner and followed up during the course.

Request and Support Procedure

  1. Initial contact: If you need an adjustment, please contact us as early as possible, ideally before registration, so that we can consider your request and plan ahead.
  2. Sharing your needs: You may complete the online form below, use our Course adjustment request form — ELE USAL Strasbourg — October 2026, or request a conversation directly with our disability support contact. The questionnaire is optional.
  3. Individual discussion: We discuss the difficulties you experience, useful adjustments and the resources needed.
  4. Agreeing adjustments: We assess feasibility and agree the teaching, practical and, where applicable, pricing arrangements.
  5. Implementation and follow-up: We provide support during the course and review the measures where necessary.

For an initial conversation, you do not need to disclose your medical diagnosis or send detailed medical records. If supporting documents are required for a particular procedure, such as a DELE examination adjustment, we will explain which documents are needed and how to submit them.

Submit a Request for Adjustments

    REQUEST FOR COURSE ADJUSTMENTS

    Institut de langue espagnole ELE USAL Strasbourg
    Qualiopi-certified training provider for the “Actions de formation” category (training activities)

    Version: October 2026

    This optional form helps us consider adjustments that may support your participation in a course. You may also request a conversation with our disability support contact without completing this questionnaire.

    Please do not disclose your diagnosis or attach medical records. Each request is considered individually. Submitting this form does not constitute course registration or confirmation that the requested adjustments can be provided.

    1. YOUR CONTACT DETAILS

    Fields marked with an asterisk are required so that we can respond to your individual request. All other answers are optional and may be limited to information relevant to your request.

    2. YOUR COURSE PLANS

    Accessibility: our premises are on the second floor, without a lift, and are not accessible to wheelchair users. Lessons at your home may be considered depending on your needs, teacher availability, travel feasibility and suitable conditions for teaching.

    3. DIFFICULTIES TO TAKE INTO ACCOUNT

    Please select only the situations relevant to your request.

    4. ADJUSTMENTS TO CONSIDER

    Adjustments and their practical, teaching and pricing arrangements will be agreed with you. The options listed above are not automatically available.

    5. IF YOU ARE CONSIDERING ONLINE LESSONS

    6. DELE EXAMINATION

    Requests for DELE examination adjustments follow a separate procedure. Adjustments made during your course do not constitute approval of examination arrangements. The centre will explain the supporting documents, deadlines and submission arrangements applicable to your examination session.

    Do not submit medical documents through this form.

    7. PROTECTION OF YOUR PERSONAL DATA

    Data controller: INSTITUT DE LANGUE ESPAGNOLE ELE USAL STRASBOURG, 9 rue Saint-Aloïse, 67100 Strasbourg. Contact: info@strasbourg-eleusal.com.

    Purposes and legal bases: to consider your request, communicate with you and follow up on agreed adjustments. Processing is based on your consent under Article 6(1)(a) of the GDPR and, where your answers reveal information about your health or disability, on your explicit consent under Article 9(2)(a).

    Optional form: you may request a conversation without completing this questionnaire. Your name and a contact method are necessary for us to respond to an individual request. Further information may be needed to assess whether an adjustment is feasible.

    Person responsible for handling your request: Diana BRAVO MORENO, disability support contact. Teachers receive only the instructions necessary to implement adjustments, not the full questionnaire. Responses are recorded in the website’s form management system. Access to that system must be restricted to authorised persons.

    Retention: if you do not register for a course, responses are deleted no later than six months after the last exchange concerning your request. If you register, they are kept during the course and deleted no later than six months after it ends, or sooner if they are no longer needed.

    Withdrawing consent: you may withdraw your consent at any time by contacting the disability support contact or info@strasbourg-eleusal.com. Withdrawal does not affect the lawfulness of processing carried out beforehand. Processing based on that consent will stop and the relevant data will be deleted, unless a separate legal justification requires certain information to be retained, in which case you will be informed.

    Refusing or withdrawing consent does not, in itself, constitute grounds for refusing registration. It may limit our ability to assess or maintain certain adjustments if the necessary information can no longer be used. We will then discuss the available options with you.

    Your rights: access, rectification, erasure, restriction of processing and data portability where its conditions are met. Contact: info@strasbourg-eleusal.com. You may lodge a complaint with the CNIL, the French data protection authority.

    You may request a conversation without completing this questionnaire: dbravom@strasbourg-eleusal.com or 06 67 53 77 41.

    8. YOUR CONSENT

    Teaching Adjustments by Type of Disability

    The adjustments below are examples that may be considered according to individual needs, course objectives and feasibility. They do not apply automatically to every situation.

    Type of disabilityAdjustments that may be considered
    Physical or mobility disabilityOnline lessons or lessons at home under the conditions described above, digital materials and adjustments to activities where possible.
    Visual impairmentLarger print, stronger contrast, digital materials where their format allows and adjustments to the presentation of activities.
    Hearing impairmentWritten instructions, visual materials, rephrasing and checks on understanding.
    Specific learning difficulties and ADHDAdapted layouts, short and structured instructions, step-by-step activities, breaks and adjustments to the pace of learning.
    Autism spectrum conditionsClear explanations of lesson structure, explicit instructions, visual materials and advance notice of changes where possible.
    Chronic illnesses and mental health conditionsConsideration of the pace, breaks and organisation of sessions, while respecting the course objectives and agreed arrangements.

    For online learning, connection arrangements, required equipment, planned activities and available technical and teaching support are explained before the course starts.

    Adjustments to assessments during the course are considered with the teaching team. Official examination adjustments follow a separate procedure with the relevant certification body.

    DELE Examinations and Specific Adjustments

    As an authorised examination centre, we support you with requests for adjustments to the Instituto Cervantes.

    • Tell us about your adjustment needs when preparing your examination registration.
    • Consult the DELE special examination arrangements form (PDF) and contact us to check the version and procedure applicable to your session.
    • We explain the supporting documents and deadlines applicable to your request.
    • The centre checks the resources needed and submits the request according to the Instituto Cervantes procedure.

    The Instituto Cervantes considers and authorises adjustments on a case-by-case basis. Depending on the request, these may include additional time, enlarged-print or braille materials, computer use or exemptions provided for by its procedure. No adjustment can be guaranteed before approval and confirmation that the necessary resources are available.

    The examination venue and its accessibility are checked separately from lessons. Taking a course online or at home does not mean that the examination can be taken in the same way.

    Resources, Referrals and Funding

    Depending on your situation, the following organisations may provide information about support or funding:

    • AGEFIPH: Information about assistance and support for people with disabilities. (www.agefiph.fr)
    • Cap emploi: Employment-related support, depending on your situation. (www.capemploi.net)
    • MDPH: Information about rights and applications from the departmental disability services office responsible for your place of residence.
    • FIPHFP: Information about assistance and support in the public sector. (www.fiphfp.fr)

    These organisations are external resources. Their inclusion does not imply a formal partnership with our school or that funding will automatically be granted. Their conditions of support must be checked with the organisation concerned.

    If our available options do not meet your needs, we will explore possible referrals to a suitable contact or organisation with you.

    Your Rights, Confidentiality and Complaints

    We consider requests for adjustments in a spirit of non-discrimination and equal treatment.

    For an initial request, focus on describing your adjustment needs and do not send detailed medical records without being asked. If supporting documents are needed for a particular procedure, we will explain what is required and how to submit them.

    Information about your needs must be handled confidentially and limited to what is necessary. The form explains the purposes, legal bases, intended recipients, retention periods and how to exercise your rights.

    For questions about your personal data or to exercise your rights, contact info@strasbourg-eleusal.com.

    If you experience a difficulty or wish to make a complaint:

    Our belief: Disability should not be a barrier to learning Spanish.

    © 2026 Institut de Langue Espagnole ELE USAL Strasbourg

    ELE USAL Strasbourg
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