GENERAL TERMS OF SALE
ELE USAL Strasbourg – Local Law Association
Last updated: October 23, 2025
ARTICLE 1 – ORGANIZATION IDENTIFICATION
Institut de Langue Espagnole ELE USAL STRASBOURG
– Legal status: Local law registered association (Bas-Rhin), governed by articles 21 to 79 of the Local Civil Code of Alsace-Moselle
– Registered with: Tribunal Judiciaire de Strasbourg
– Registered office: 9 rue Saint-Aloïse, 67100 Strasbourg, France
– SIRET: 812 275 733 00036
– RNA (National Register of Associations): W671189640
– Activity Declaration Number (NDA): 42 67 05560 67
– Phone: +33 6 67 53 77 41
– Email: info@strasbourg-eleusal.com
– Legal representative: Mrs. Diana BRAVO MORENO (President)
– Qualiopi Certification: Qualiopi-certified organization for training actions
– Approved examination center: DELE and SIELE by Instituto Cervantes
ARTICLE 2 – PURPOSE AND SCOPE
These General Terms of Sale (GTS) apply without restriction or reservation to all training services provided by ELE USAL Strasbourg, including:
– Spanish language training actions (all levels A1 to C2 according to CEFR)
– Preparation for DELE and SIELE certifications
– Corporate training and OPCO funding
– Individual, group and online courses
– CPF-eligible training (Personal Training Account)
Acceptance: Any registration for training implies full and unreserved acceptance of these GTS. In case of contradiction between these GTS and any other document, the GTS prevail.
Contractual documents: The training contract includes:
These GTS
The detailed training program
The signed training contract or agreement
The internal regulations
ARTICLE 3 – TRAINING SERVICES
3.1 Nature of services
ELE USAL Strasbourg offers Spanish as a foreign language training at all levels in various formats:
– Group courses: 3 to 8 participants maximum
– Individual courses: personalized support
– Online courses: synchronous sessions with live instructor
– Customized training: programs adapted to business needs
– Exam preparation: DELE and SIELE
3.2 Programs and pedagogical objectives
Each training includes:
– Clearly defined and measurable pedagogical objectives
– A detailed program adapted to CEFR level
– Action-oriented and communicative pedagogical methods
– Initial assessment (placement test)
– Continuous and final assessment of acquired skills
– Certificate of completion or diploma at end of training
3.3 Pedagogical and technical resources
– Native Spanish instructors with degrees and experience
– Provided teaching materials (except textbooks)
– Equipped classrooms at 9 rue Saint-Aloïse, 67100 Strasbourg
– Digital tools (Zoom, Teams depending on training)
3.4 Access conditions and prerequisites
Minimum age: 16 years (parental authorization required for minors aged 16 to 18)
Mandatory placement test: Free written and oral assessment (except complete beginners)
Registration deadline: Up to 11 working days before training start (7 days for CPF training)
Response time: 48 hours maximum after receiving your request
PMR accessibility: Premises located on 2nd floor without elevator. Direct access for persons with reduced mobility is not possible; however, ELE USAL Strasbourg implements alternative solutions, such as home-based or online sessions, to ensure equitable access to training and compensate for disabilities.
ARTICLE 4 – PRICING CONDITIONS
4.1 Rates
Rates are expressed in euros including VAT and include:
– Teaching fees
– Association membership fee (€20 per academic year)
– Placement test
– Digital teaching materials
– Certificate of completion
Not included:
– Textbooks (communicated at registration, approximately €20-30)
– Official DELE/SIELE exam registration fees (Instituto Cervantes rates)
– Possible travel for home courses
4.2 Preferential rates
– Former students: €100 discount on standard rate
– Students: €250 discount upon presentation of valid proof
4.3 Financing
CPF (Personal Training Account):
– Certifying training courses necessarily with DELE exam
– Registration via Mon Compte Formation
– Waiting period of 11 working days before training start
Individuals:
– Cash or installment payment (50% at registration, balance before start)
– Accepted methods: bank transfer, check, cash (max €1000)
4.4 Payment terms
Schedule:
– 1st payment: 50% minimum at registration
– Balance: at latest 7 days before training start
Late payment:
– Suspension of course access in case of non-payment
– Late payment penalties: 3 times the legal interest rate
– Flat-rate compensation for recovery costs: €40
ARTICLE 5 – REGISTRATION PROCEDURES
5.1 Registration procedure
Information request: by email, phone or web form
Placement test: free and mandatory (except beginners)
Pedagogical interview: definition of objectives and pathway
Personalized quote: sent within 48h
Training contract: electronic or paper signature
Payment: according to agreed terms
Summons: sent 7 days before training start
5.2 Documents to provide
– Identity document (copy)
– Parental authorization for minors
– Student or job seeker proof (if discount)
– RQTH notification (if adaptation needed)
5.3 Group formation
Minimum number: 3 participants to maintain a group.
In case of insufficient numbers, ELE USAL reserves the right to:
– Postpone the course to a later session (notification 7 days before)
– Offer an individual course with adapted hours (proportional reduction)
– Fully refund amounts paid
Maximum number: 8 participants to guarantee pedagogical quality.
ARTICLE 6 – CANCELLATION, POSTPONEMENT AND WITHDRAWAL
6.1 Right of withdrawal (non-CPF training)
In accordance with article L. 221-18 of the Consumer Code, you have 14 days to exercise your right of withdrawal without having to justify reasons or pay penalties.
Starting point: From contract signature
Procedures: Notification by email or registered mail
Refund: Within 14 days following withdrawal notification
Exception: If training has started during the withdrawal period with your express agreement, you must pay pro rata for hours completed.
6.2 Cancellation by trainee (outside withdrawal period)
More than 30 days before start:
– Full refund minus administrative fees (€50)
Between 15 and 30 days before:
– 30% withholding of total amount
Between 8 and 14 days before:
– 50% withholding of total amount
Less than 7 days before:
– No refund (except force majeure)
After training start:
– No refund except duly justified force majeure (medical certificate, dismissal, unforeseeable professional transfer)
6.3 Cancellation or postponement by organization
In case of cancellation by ELE USAL Strasbourg (unavailable trainer, insufficient numbers, force majeure):
– Notification: At least 7 working days before scheduled start
– Options offered:
– Training postponement to later date without additional fees
– Full refund of amounts paid within 30 days
Limited liability: ELE USAL cannot be held responsible for costs incurred by trainee (transport, accommodation) in case of cancellation.
6.4 Force majeure
Considered as force majeure justifying cancellation or interruption without penalties:
– Serious illness or accident with medical certificate
– Death of close relative (spouse, parent, child)
– Economic dismissal
– Unforeseeable and mandatory professional transfer
– Exceptional event independent of parties’ will (natural disaster, epidemic, etc.)
Mandatory supporting documents: Official documents to be provided within 7 days
ARTICLE 7 – OBLIGATIONS OF THE PARTIES
7.1 ELE USAL Strasbourg obligations
– Provide training according to announced program
– Make available qualified and experienced trainers
– Provide digital teaching materials
– Ensure individual and collective pedagogical monitoring
– Issue monthly attendance certificates
– Issue certificate of completion at end of training
– Respect confidentiality of personal data (GDPR)
– Maintain Qualiopi certification
7.2 Trainee obligations
– Respect schedules and required attendance
– Have requested equipment (textbook, computer if online course)
– Respect organization’s internal regulations
– Pay training fees within agreed deadlines
– Report any absence in advance by email or phone
– Actively engage in training pathway
– Treat trainers, staff and other learners with respect
– Complete requested evaluations (placement, satisfaction, achievements)
ARTICLE 8 – ATTENDANCE AND ABSENTEEISM
8.1 Attendance obligation
Attendance is mandatory at all scheduled courses.
Minimum attendance rate required: 80% to:
– Obtain certificate of completion
– Validate CPF or OPCO funding
– Benefit from evaluations and pedagogical progression
8.2 Absence management
Justified absences (medical certificate, imperative professional obligations):
– Possibility of make-up according to trainer availability
– Session postponement when possible
– No refund
Unjustified absences:
– No compensation or make-up
– No refund
– Risk of contract termination in case of repeated absences
Mandatory reporting:
– Before course start by email: info@strasbourg-eleusal.com
– Or by phone: +33 6 67 53 77 41
Repeated delays: May result in exclusion from current course to avoid disrupting the group.
ARTICLE 9 – EVALUATION AND CERTIFICATION
9.1 Evaluation procedures
Initial evaluation:
– Free written and oral placement test
– Level determination according to CEFR (A1 to C2)
Continuous evaluation:
– Regular formative exercises
– Class participation
– Personal work
Final evaluation:
– Level test at end of training
– Measurement of progress achieved
9.2 Certifications and certificates
Certificate of completion:
– Issued at end of training (80% minimum attendance)
– Compliant with training organization regulations
– Mentions: objectives, nature, duration, results achieved
ELE USAL Diploma:
– Internal certification from University of Salamanca
– Upon request and according to conditions
Official DELE/SIELE certifications:
– Preparation provided in our certifying training courses
– Registration and exam: Instituto Cervantes sessions
– Additional exam fees (between €100 and €220 depending on level)
– CPF training: DELE exam mandatory and included in pathway
ARTICLE 10 – COMPLAINTS AND MEDIATION
10.1 Complaint procedure
In accordance with indicator 31 of the Qualiopi framework, any complaint must be made:
In writing:
– Email: info@strasbourg-eleusal.com
– Mail: ELE USAL Strasbourg, 9 rue Saint-Aloïse, 67100 Strasbourg
– Dedicated form: available on our website (Link here)
Deadline: Within 30 days following the facts
Processing:
– Acknowledgment of receipt within 48 hours
– Internal analysis and investigation
– Reasoned response within maximum 15 working days
– Traceability and follow-up for continuous improvement
10.2 Consumer mediation
In accordance with article L. 612-1 of the Consumer Code, in case of persistent disagreement after written complaint, you may use a consumer mediator free of charge:
Mediator contact: Available upon request at info@strasbourg-eleusal.com or on our website.
ARTICLE 11 – DISABILITY ACCESSIBILITY
ELE USAL Strasbourg is committed to universal accessibility in accordance with the law of February 11, 2005:
Disability coordinator:
– Mrs. Diana BRAVO MORENO
– Email: dbmoreno@strasbourg-eleusal.com
– Phone: +33 6 67 53 77 41
Commitment:
– Personalized welcome and support
– Adaptation of content and pedagogical pace
– Adaptation of evaluation methods
– Partnerships: AGEFIPH, Cap Emploi, specialized organizations
Prior contact mandatory: Before any registration for feasibility study and implementation of necessary adaptations.
Premises: Premises located on 2nd floor without elevator. Direct access for persons with reduced mobility is not possible; however, ELE USAL Strasbourg implements alternative solutions, such as home-based or online sessions, to ensure equitable access to training and compensate for disabilities.
ARTICLE 12 – PERSONAL DATA PROTECTION
12.1 GDPR compliance
Collected personal data is subject to computer processing in accordance with GDPR (EU 2016/679) and French Data Protection Act.
Purposes:
– Administrative and pedagogical management
– Billing and payment monitoring
– Communication about our training courses
Data controller: ELE USAL Strasbourg
12.2 Individual rights
You have the right to access, rectify, erase, object, limit and port data concerning you.
Exercise of rights: info@strasbourg-eleusal.com
Response time: 1 month maximum
CNIL complaint: https://www.cnil.fr
For more information: See our Privacy Policy.
12.3 Image rights
Photographs or videos may be taken during training for communication purposes (website, social networks).
Consent: Requested at registration
Withdrawal: Possible at any time by email
Objection: Mention at registration
ARTICLE 13 – INTELLECTUAL PROPERTY
All teaching materials, methods, content and documents remain the exclusive property of:
– ELE USAL Strasbourg
– University of Salamanca (USAL)
– Their respective authors
Prohibitions:
– Any reproduction, distribution, commercialization
– Any use for purposes other than personal
– Without prior written authorization
Sanctions: In accordance with articles L. 335-2 and following of the Intellectual Property Code.
ARTICLE 14 – LIABILITY AND INSURANCE
14.1 Organization liability
ELE USAL Strasbourg’s liability is limited to direct damages resulting from non-performance of its contractual obligations.
Excluded: Indirect damages, loss of opportunity, loss of profit, commercial harm.
14.2 Trainee liability
The trainee is responsible for:
– Personal belongings during training
– Damage they may cause to premises or equipment
– Travel and safety outside training
14.3 Insurance
ELE USAL Strasbourg subscribes to necessary insurance covering:
– Professional civil liability
– Premises and equipment
– Trainers’ civil liability
Trainee insurance: Trainees are recommended to verify their civil liability insurance coverage.
ARTICLE 15 – INTERNAL REGULATIONS
Internal regulations specify:
– General operating rules
– Discipline and safety rules
– Applicable disciplinary sanctions
Communication:
– Given to each trainee before training start
– Available on our website
– Acceptance mandatory
ARTICLE 16 – EXCLUSION AND TERMINATION
16.1 Grounds for exclusion
ELE USAL reserves the right to exclude a trainee for:
– Non-compliance with internal regulations
– Disruptive or disrespectful behavior
– Repeated and unjustified absences (rate < 80%)
– Non-payment of training fees
– Serious breach of contractual obligations
16.2 Procedure
– Prior written warning (except serious misconduct)
– Interview with management
– Exclusion notification by registered mail with acknowledgment of receipt
16.3 Consequences
– Immediate contract termination
– No refund of amounts paid
– Billing of hours already completed if installment payment
ARTICLE 17 – MODIFICATION OF GTS
ELE USAL Strasbourg reserves the right to modify these GTS at any time.
Application: New conditions apply to contracts concluded after their publication on our website.
Current contracts: Remain subject to GTS accepted at registration except imperative legal modification.
ARTICLE 18 – APPLICABLE LAW AND JURISDICTION
18.1 Applicable law
These GTS are subject to French law and in particular:
– Local Civil Code of Alsace-Moselle (articles 21 to 79) for associative status
– Labor Code (Book III, Title III) for professional training
– Consumer Code for relations with individuals
– GDPR and Data Protection Act
18.2 Contract language
The contract language is French.
18.3 Jurisdiction
Mandatory attempt at amicable settlement: Consumer mediation
In case of failure and dispute, exclusive jurisdiction of Strasbourg courts, notwithstanding plurality of defendants or third-party notice.
ARTICLE 19 – ADDITIONAL INFORMATION
19.1 Program and performance indicators
Detailed training programs and performance indicators (satisfaction rate, success rate, attendance rate) are available:
– On our website: https://strasbourg.eleusal.com
– Upon request: info@strasbourg-eleusal.com
19.2 Contact
For any questions regarding these GTS:
– Email: info@strasbourg-eleusal.com
– Phone: +33 6 67 53 77 41
– Mail: 9 rue Saint-Aloïse, 67100 Strasbourg
Effective date: October 23, 2025
Acceptance: Registration for training constitutes unreserved acceptance of these GTS.
© 2025 Institut de Langue Espagnole ELE USAL Strasbourg
Local law association – All rights reserved